Michelle Nelson

Improvement in patient satisfaction after room service pilot at Covenant Health

In July we shared news from Michelle about her team launching the room service project at Convenant Health. A month after implementing the new model, Michelle and her team surveyed the patients and conducted a waste audit to report on the improvements. You can read the update here.

NOURISH Retreat was a great place to connect with other innovators across Canada! Other hospitals that are offering room service have been so willing to share their learnings with my team. (couple pictures from NOURISH Retreat – one is our Peer Learning Circle)