Measuring Patient Food Experience: Developing Canada’s capacity to measure, understand, and improve the patient food experience.


PROJECT OVERVIEW

Putting the patient first requires better understanding around patient experience with hospital meals and how changes to food offered can improve the experience. However, measuring the patient experience is complex and challenging.  There is no shared tool for health care institutions across Canada to compare patient experience around food with other organizations and share best practices. Most existing tools are not sensitive enough to measure change, and lack nuanced understanding around what patients are expecting.

This project proposes the development of a patient food experience tool as part of an Ontario OMAFRA funded research study, Putting Quality Food on the Tray:  Patient Experience and Satisfaction with Food in Ontario Hospitals. By gathering existing tools used by Nourish Cohort sites to understand the current state, the team will pilot the patient food experience tool to measure patient expectations and food experience across Canada to find opportunities for change and improvement.

 

PROJECT Updates

 

PROJECT TEAM

Carlota BasualdoAlberta Health Services

Stephanie Cook, Regina Qu’Appelle Health Region

Michelle Nelson, Covenant Health

Danielle BarriaultAlberta Health Services

Suzanne House, Central Health

Advisors

Wendy Smith
Hayley Lapalme